Legal

On This Page

1. Information We Collect 2. How We Use Personal Information 3. Email Communications 4. The Coherence Gap GPT and Other AI Tools 5. Cookies and Similar Technologies 6. How We Disclose Personal Information 7. Sale and Sharing of Personal Information 8. Third-Party Websites and Services 9. Data Retention 10. Security 11. Your Privacy Choices and Rights 12. California Privacy Rights 13. International Visitors 14. Children’s Privacy 15. Professional and Wellness Information 16. Changes to This Privacy Policy 17. Contact Us

1. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide Directly

We may collect information you voluntarily provide, including:

• Your name
• Your email address
• Your telephone number
• Your business name, professional role, or website
• Information submitted through contact, newsletter, interest, intake, or scheduling forms
• Information about your business, leadership, offers, systems, challenges, goals, or areas of interest
• Messages and other communications you send to us
• Testimonials, feedback, survey responses, or event registrations
• Information needed to prepare proposals, agreements, invoices, or provide services
• Information you choose to share during consulting, coaching, strategy, training, or mapping sessions

Some people may voluntarily share information about stress, capacity, well-being, emotional experiences, or personal circumstances. Please provide only the information reasonably necessary for the service or response you are requesting.

Information Collected Automatically

When you visit the website, our website platform and service providers may automatically collect information such as:

• Internet Protocol address
• Browser and device type
• Operating system
• Referring website
• Pages viewed
• Dates and times of visits
• Approximate geographic region
• Website interactions
• Cookie identifiers and similar technical information
• Security, error, and diagnostic data

This information helps us maintain the website, understand how it is used, improve performance, and protect it from fraud or misuse.

Scheduling and Transaction Information

When you schedule a call or session through a third-party scheduling service, that service may collect your contact information, time zone, appointment preferences, and responses to scheduling questions.

When you purchase a service or pay an invoice, a third-party payment processor may collect your payment and billing information. We generally do not receive or store your complete payment card number.

2. How We Use Personal Information

We may use personal information to:

• Provide and maintain the website
• Respond to questions, inquiries, or requests
• Deliver resources you request
• Provide access instructions for the Coherence Gap Report or other tools
• Schedule and manage appointments
• Provide consulting, coaching, strategy, training, implementation, or related services
• Prepare proposals, agreements, invoices, and project materials
• Communicate with prospective and current clients
• Send newsletters, announcements, podcast updates, invitations, and other marketing communications when permitted
• Personalize communications and resources
• Understand interest in our services and content
• Improve our website, resources, services, and user experience
• Develop aggregated or de-identified business insights
• Protect the security and integrity of our website and systems
• Prevent fraud, misuse, or unlawful activity
• Enforce our agreements and Terms of Use
• Comply with legal, accounting, tax, and regulatory requirements
• Establish, exercise, or defend legal claims

3. Email Communications

When you subscribe to our newsletter, request a resource, join an interest list, or otherwise agree to receive communications, we may send you emails relating to Business Coherence, leadership, AI, events, podcasts, resources, and related offerings.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at connect@dianna.pro.

Unsubscribing from marketing messages will not prevent us from sending administrative, scheduling, transactional, contractual, or service-related communications when necessary.

4. The Coherence Gap GPT and Other AI Tools

The Coherence Gap GPT is a customized artificial intelligence experience made available through ChatGPT, a service operated by OpenAI.

When you choose to access or use the Coherence Gap GPT:

• You leave coherencebusiness.com and enter a third-party platform.
• You may be required to create or sign in to a ChatGPT account.
• Your prompts, conversations, uploads, and account information are processed by OpenAI under OpenAI’s own terms, privacy policy, and data controls.
• Your use of ChatGPT is not controlled by this Privacy Policy.
• You should not enter passwords, payment card information, government identification numbers, confidential client information, proprietary trade secrets, medical records, or other highly sensitive information.
• We may receive information from the GPT only when you intentionally send it to us, submit it through one of our forms, share a report with us, or authorize an applicable integration to transmit it.

OpenAI states that builders of custom GPTs cannot view individual conversations users have with their GPTs solely because they created the GPT. OpenAI’s features and policies may change, so you should review the information and privacy controls presented by OpenAI before using the platform.

AI-generated reports and responses may contain errors, omissions, or interpretations that do not fully reflect your situation. They are intended as educational and reflective tools and are not used by us to make automated decisions about employment, credit, housing, healthcare, insurance, or other similarly significant matters.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, scripts, and similar technologies.

These technologies may support:

• Essential website operation
• Security and fraud prevention
• Form functionality
• Remembering user preferences
• Website performance
• Traffic and usage analytics
• Embedded content
• Understanding which resources and pages are most useful

You can usually control cookies through your browser settings. Blocking certain cookies may affect website functionality.

There is not currently a universal standard for responding to browser-based “Do Not Track” signals, and the website may not respond to those signals. If we engage in activity legally defined as selling or sharing personal information, we will process legally recognized opt-out preference signals, such as Global Privacy Control, as required by applicable law.

6. How We Disclose Personal Information

We may disclose personal information to service providers that help us operate the business. Depending on how you interact with us, these providers may include companies supporting:

• Website hosting and WordPress functionality
• Email marketing and customer relationship management
• Form processing and automation
• Appointment scheduling
• Video conferencing
• Cloud storage and productivity tools
• Artificial intelligence platforms
• Payment processing and invoicing
• Analytics, security, and technical support
• Accounting, legal, insurance, and professional services

These providers may process information only as necessary to provide their services to us or as otherwise permitted by their own agreements and applicable law.

We may also disclose information:

• With your direction or consent
• To fulfill a service you request
• To comply with a subpoena, court order, law, or legal process
• To protect our rights, safety, users, property, or systems
• To investigate suspected fraud, security incidents, or unlawful conduct
• In connection with a merger, financing, reorganization, sale, or transfer of all or part of the business

7. Sale and Sharing of Personal Information

We do not sell personal information for money.

As of the effective date of this policy, we do not knowingly use personal information for cross-context behavioral advertising or knowingly sell or share personal information as those terms are defined under the California Consumer Privacy Act.

We also do not disclose personal information to third parties for their own direct-marketing purposes.

If our practices materially change, we will update this policy and provide any opt-out rights required by law.

8. Third-Party Websites and Services

The website may contain links to Calendly, ChatGPT, social media platforms, professional assessment providers, podcast platforms, payment processors, or other third-party websites and services.

We do not control and are not responsible for their content, availability, security, or privacy practices. Information you provide directly to a third party is governed by that third party’s privacy policy and terms.

We encourage you to review those policies before providing personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill the purposes described in this policy
• Maintain our relationship with you
• Provide requested services
• Maintain appropriate business and financial records
• Comply with tax, accounting, legal, insurance, or contractual obligations
• Resolve disputes
• Enforce our agreements
• Protect the security and integrity of our systems

The retention period may depend on the nature of the information, the purpose for which it was collected, whether you are a prospective, current, or former client, and applicable legal requirements.

We may retain aggregated or de-identified information that no longer reasonably identifies you.

10. Security

We use reasonable administrative, organizational, and technical safeguards intended to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

No website, email system, cloud platform, transmission method, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk and should avoid submitting information that is not reasonably necessary.

11. Your Privacy Choices and Rights

Depending on where you live, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request a copy of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Ask questions about how your information is used
• Appeal a decision concerning a privacy request where required by law
• Lodge a complaint with an applicable privacy or data-protection authority

These rights may be subject to legal exceptions. For example, we may need to retain information required for contracts, taxes, accounting, fraud prevention, dispute resolution, or legal compliance.

To submit a privacy request, email connect@dianna.pro with the subject line “Privacy Request.” Please describe your request and the email address associated with your interactions with us.

We may need to verify your identity before completing a request. We will not discriminate against you for exercising a privacy right.

12. California Privacy Rights

To the extent applicable law grants you additional rights as a California resident, those rights may include the right to:

• Know the categories and specific pieces of personal information collected
• Know the sources, purposes, and categories of recipients
• Request correction or deletion
• Opt out of a sale or sharing of personal information
• Limit certain uses of sensitive personal information
• Receive equal service and pricing when exercising privacy rights

The California Consumer Privacy Act applies only to businesses that meet particular legal thresholds. Regardless of whether those thresholds apply to us, California residents may contact us using the process described above, and we will make reasonable efforts to honor appropriate requests subject to legal and operational limitations.

We do not knowingly sell the personal information of anyone under 16 years old.

13. International Visitors

Business Coherence is operated from the United States. If you access the website from another country, your personal information may be transferred to, stored in, or processed in the United States and other countries where our service providers operate.

These locations may have privacy laws that differ from those in your country.

Where European Economic Area, United Kingdom, or similar privacy laws apply, we generally process personal information based on one or more of the following:

• Your consent
• The steps necessary to enter into or perform a contract
• Our legitimate interests in operating, improving, and protecting the business
• Compliance with a legal obligation
• The establishment, exercise, or defense of legal claims

You may contact us to exercise applicable data rights or ask about the legal basis for a particular use of your information.

14. Children’s Privacy

The website and our services are intended for adults and are not directed to children under 18.

We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, contact connect@dianna.pro so we can review and, where appropriate, delete it.

15. Professional and Wellness Information

Our website may discuss leadership capacity, stress, resilience, nervous-system regulation, coherence practices, HeartMath-informed coaching, sound, energy, or personal development.

Information you share with us in these areas is used only to respond to your request or provide the service you have chosen. Our website and services are not medical care, psychotherapy, mental-health treatment, or emergency support.

Please do not use our forms or email for urgent medical or mental-health needs.

16. Changes to This Privacy Policy

We may update this Privacy Policy as our website, services, technology, or legal obligations change.

The updated version will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated by email or through a notice on the website when appropriate.

Your continued use of the website after an update means the revised policy applies to information collected after its effective date, subject to applicable law.

17. Contact Us

For questions, concerns, or privacy requests, contact: